DocuSign

E-signatures & contract management

Legal & Compliance Tools
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For · Legal, HR and sales teams at organisations that regularly process contracts

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DocuSign is the market leader in e-signatures and Contract Lifecycle Management (CLM). The tool is widely used in legal, HR, and sales processes. DocuSign operates with envelope-based pricing: you pay per sent document for signature. At high volumes, enterprise plans with a fixed fee are more cost-effective.
A common issue is that organisations purchase envelope packages based on peak volumes, while average usage is much lower. This leads to systematic over-purchasing.

Procurement considerations

Analyse your actual envelope usage
DocuSign provides detailed usage reports. Analyse both average and peak usage over the past 12 months before selecting a package. Most organisations buy 30-50% more envelopes than they actually use.
Compare Business Pro vs. Enterprise
Business Pro offers advanced features for most use cases. Enterprise adds compliance tools and SSO. For many organisations, Business Pro is sufficient and significantly cheaper.

Compliance risks

eIDAS compliance for EU contracts
Legally binding contracts within the EU are subject to specific requirements under the eIDAS regulation. Not all DocuSign plans include a qualified electronic signature (QES) by default. Check whether your plan meets this criterion.

Frequently asked questions about DocuSign

Frequently asked questions about DocuSign licences and procurement.

What is an envelope in DocuSign?

An envelope is a transmission of one or more documents for signature to one or more recipients. You pay per envelope, not per document or signature.

Does DocuSign comply with the GDPR?

DocuSign offers a GDPR-compliant configuration, but this requires active setting of EU data storage and additional contractual arrangements via a Data Processing Agreement (DPA).