Atlassian

Jira, Confluence & Trello

Project Management & Productivity
Subscription

For · Software development teams, IT departments and knowledge-intensive organisations

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Atlassian is the supplier behind Jira, Confluence, Trello, Bitbucket, and a range of other development and collaboration tools. In 2024, Atlassian completely discontinued the Server variant and forced all customers to migrate to Cloud or Data Center. This has led to significant price increases for many organisations still using Server.
Atlassian uses a tier-based pricing model: as the number of users grows, you pay per additional tier. This makes budgeting difficult and often results in unexpected jumps in invoices as teams expand.

Procurement considerations

Check your user tiers carefully
Atlassian uses broad user tiers (e.g. 801-1000 users). If you’re close to the edge of a tier, removing a few inactive users can result in significant savings.
Compare Cloud vs. Data Center TCO
Data Center is more expensive upfront but cheaper at high user numbers. Have the Total Cost of Ownership over three years calculated before you migrate.
Bundle products via the Atlassian Cloud Enterprise suite
If you use multiple Atlassian products (Jira + Confluence + Guard), bundle pricing is available. This is not always offered proactively.

Compliance risks

Mandatory cloud migration and data location
Atlassian Cloud stores data in AWS regions. Organisations with strict data residency requirements must demand specific contractual guarantees regarding the EU region.
Increasing dependence on the ecosystem
Many organisations are deeply integrated with the Atlassian ecosystem via Marketplace apps. This makes switching increasingly complex and costly — a deliberate vendor lock-in strategy.

Frequently asked questions about Atlassian

Frequently asked questions about Atlassian licences and procurement.

Is migration from Atlassian Server to Cloud more expensive?

For most organisations, yes, especially with large user numbers. Moving from a one-time perpetual licence to an annual subscription model increases ongoing costs. SoftVaro helps negotiate migration discounts and the optimal contract structure.

How does Atlassian’s tiered pricing work?

Atlassian charges per user band (e.g. 1-10, 11-25, 26-50, etc.). You always pay for the entire highest tier. An organisation with 51 users therefore pays for the 51-100 band. Active user management pays off significantly here.