DocuSign

E-signatures & contract management

Legal & Compliance Tools
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For · Legal, HR and sales teams at organisations that regularly process contracts

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DocuSign is the market leader in e-signatures and Contract Lifecycle Management (CLM). The tool is widely used in legal, HR, and sales processes. DocuSign operates with envelope-based pricing: you pay per document sent for signature. For high volumes, enterprise plans with a fixed fee are more cost-effective.
A common issue is that organisations purchase envelope packages based on peak volumes, while the average usage is much lower. This leads to structural over-purchasing.

Procurement considerations

Analyse your actual envelope usage
DocuSign provides detailed usage reports. Analyse both average and peak usage over the past 12 months before selecting a package. Most organisations purchase 30-50% more envelopes than they actually use.
Compare Business Pro vs. Enterprise
Business Pro offers advanced features for most use cases. Enterprise adds compliance tools and SSO. For many organisations, Business Pro is sufficient and significantly cheaper.

Compliance risks

eIDAS compliance for EU contracts
Legally binding contracts in the EU are subject to specific requirements under the eIDAS regulation. Not all DocuSign plans include a qualified electronic signature (QES) by default. Check whether your plan meets this requirement.

Frequently asked questions about DocuSign

Frequently asked questions about DocuSign licenses and procurement.

What is an envelope in DocuSign?

An envelope is a transmission of one or more documents to one or more recipients for signature. You pay per envelope, not per document or signature.

Is DocuSign GDPR compliant?

DocuSign offers a GDPR-compliant configuration, but this requires active settings for EU data storage and additional contractual agreements via a Data Processing Agreement (DPA).